Terms & Conditions

1. General Provisions

These Terms and Conditions govern the use of the website cunpollo.com (hereinafter, the "Site") and the online ordering services offered by CUNPOLLO, located at Av. Rodrigo Gómez, SM 13, Mza 1, Lote 6, Cancún, Quintana Roo, C.P. 77500, Mexico. By accessing and using this Site, you accept these terms in their entirety. If you do not agree, please refrain from using the Site.

2. Service Description

CUNPOLLO offers the following services through its Site:

• Browse the menu of available food products
• Online orders for in-store pickup ("Pay & Pick Up" mode)
• Online payment via credit or debit card
• Order status notifications via WhatsApp

3. Orders

By placing an order through the Site, you declare that:

• You are 18 years of age or older, or have authorization from a legal guardian
• The information provided is truthful and complete
• You are the cardholder or an authorized user of the payment card used
• You will pick up the order at the store within a reasonable time (maximum 1 hour after the order ready notification)

4. Payments and Prices

Online payments are processed through Openpay, an authorized payment platform regulated under applicable Mexican laws.

• Prices shown on the Site are in Mexican Pesos (MXN) and include Value Added Tax (IVA)
• CUNPOLLO reserves the right to modify prices without prior notice. The applicable prices will be those in effect at the time the order is confirmed
• Your card data is tokenized by Openpay and is never stored or processed directly by CUNPOLLO, complying with PCI DSS standards

5. Cancellations and Refunds

Orders may only be canceled before preparation begins. Once the order is being prepared, it cannot be canceled. If your order has any quality issues, you may report it directly at the store or by calling +52 998 148 8987. Applicable refunds will be processed in accordance with the Federal Consumer Protection Law of Mexico.

6. Limitation of Liability

CUNPOLLO shall not be liable for service interruptions on the Site due to technical failures, maintenance, or force majeure. We are committed to making our best effort to keep the Site available and functioning properly. Estimated preparation times are approximate and may vary depending on demand.

7. Intellectual Property

All content on the Site, including but not limited to logos, images, text, graphic design, and source code, is the property of CUNPOLLO and is protected by the Federal Copyright Law and the Industrial Property Law of Mexico. Its reproduction, distribution, or use without prior written authorization is prohibited.

8. Modifications to the Terms

CUNPOLLO reserves the right to modify these Terms and Conditions at any time. Modifications will take effect upon publication on the Site. Continued use of the Site after the publication of changes constitutes acceptance thereof.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Mexican States. For their interpretation and enforcement, the parties submit to the jurisdiction of the competent courts in the city of Cancún, Quintana Roo, Mexico, waiving any other jurisdiction that may correspond to them by reason of present or future domicile.

10. Contact

CUNPOLLO
Av. Rodrigo Gómez, Supermanzana 13, Mza 1, Lote 6, Cancún, Q.R. 77500
+52 998 148 8987
[email protected]