Privacy Policy

1. Data Controller

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, CUNPOLLO is responsible for the processing of your personal data. Our contact information is:

CUNPOLLO
Av. Rodrigo Gómez, Supermanzana 13, Mza 1, Lote 6, Cancún, Q.R. 77500
+52 998 148 8987
[email protected]

2. Personal Data Collected

To provide our services, we collect the following personal data:

• Full name
• Phone number
• Order information (selected products, quantities, amounts)
• Browsing data (cookies, IP address, device type)

Important: Bank card data (number, expiration date, CVV) is processed exclusively by Openpay, our PCI DSS certified payment processor. CUNPOLLO never stores, processes, or has access to your complete card data.

3. Purposes of Processing

Your personal data will be used for the following primary purposes, necessary for the provision of our services:

• Process and manage your online orders
• Send notifications about your order status via WhatsApp
• Process payments through our payment platform
• Contact you in case of any issues with your order

4. Data Transfers

Your personal data may be transferred to the following third parties without your consent, in accordance with Article 37 of the LFPDPPP:

• Openpay (Grupo KIO Networks, S.A. de C.V.) — for credit/debit card payment processing
• Twilio Inc. — for sending WhatsApp notifications about your order status

5. ARCO Rights

You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO Rights). To exercise these rights, you may send a request to [email protected] or visit our premises in person. Your request must include: full name, a clear description of the data for which you wish to exercise any ARCO right, and any document that facilitates the location of your data. CUNPOLLO will respond to your request within a maximum of 20 business days, as established in the LFPDPPP.

6. Cookies and Tracking Technologies

The Site uses strictly necessary cookies for the shopping cart and administrator session functionality. We do not use advertising or third-party tracking cookies for marketing purposes. Openpay session cookies are used exclusively for fraud prevention during the payment process.

7. Security Measures

CUNPOLLO implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use. The Site has an SSL certificate (TLS 1.2+) for data encryption in transit. Payments are processed through tokenization via Openpay, ensuring that sensitive card data never passes through our servers.

8. Changes to this Privacy Policy

CUNPOLLO reserves the right to modify this Privacy Policy at any time. Modifications will be published on this same page of the Site. We recommend that you periodically review this notice to stay informed about how we protect your information.

9. Authority

If you believe that your right to personal data protection has been violated, you may contact the National Institute of Transparency, Access to Information and Personal Data Protection (INAI). For more information, visit www.inai.org.mx.

10. Consent

By providing your personal data through our Site and using our online ordering services, you grant your consent for the processing of your data as established in this Privacy Policy.